Frequently Asked Questions

Get to know the software through the most common questions asked.

Have a concern?

For any questions, please use the contact page and we will help you with all your concerns.

Is Promine supported in Mac OS?

Promine is only supported on Windows OS.

What are the exclusive benefits of clients?

Clients get access to:

– Tri-weekly release notes documents and videos done by our specialists.

– Development hours to be used towards developing customized tools specific to what you want.

– Unlimited support from Monday to Friday 9:00 am – 5:00 pm Canadian Eastern Time.

– Access to the client portal with more exclusive content.

– A certain amount of free online training hours

Which CAD platforms are compatible with Promine?

Promine is currently compatible with AutoCAD, AutoCAD Civil3D, and BricsCAD.

Is Promine supported in older versions of CAD?

Yes, Promine is supported on AutoCAD, AutoCAD Civil3D, and BricsCAD versions 2014 until the newest version released by the CAD software Company.

Is Promine compatible with drawings from other mining software?

Yes. Promine is compatible with drawings from other software. Supported files include .dxf, .dm, .txt and .csv.

How can I buy/try Promine? Is there an online store?

We currently do not have an online store, but you can send an email to [email protected] and we will provide you with all the information you need to begin your free trial.

You may also use the contact page to try a different method to contact us.

How can I get a trial version of Promine?

In order to assess your needs, we offer live demonstrations with a Promine Expert. Our specialists will walk you through a presentation of our software and answer all your questions. To request a demo, you can fill out the form on the Contact Us page or contact us directly via [email protected].

Does Promine offer software training?

We offer training for anyone who would like to master Promine. There is a fee that varies depending on location and length of the training. To request training, you can fill out the form on the Contact Us page or contact us directly via [email protected].

What is Promine License Server?

Promine License Server is the License Manager of Promine. This program distributes the seats to all users in a local Network at a site.

Do you offer a student version of Promine?

Yes, we do. If your University has an agreement with Promine, then you can have a fulll Promine license free of charge. To request your student license, please use the “Request Student License” section from the Academic Page.

If your University does not have an agreement, there is a small fee to have access to a student license.